· Engage with Director and C-Level executives to understand business needs
· Assist in Design/Architecture of AWS and hybrid cloud solutions
· Help Enterprises define IT and business processes that work well with cloud deployments
· Work hands-on with customer engineering teams to develop, migrate, and debug application issues
· Troubleshoot technical issues and drive issue escalation with AWS Service teams
· Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving your customers
· Complete analysis and present periodic reviews of operational performance to customer leadership
· Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
· Make recommendations on how new AWS offerings fit in the company architecture
· Champion and advocate for customer requirements within AWS (be their voice)
· Participate in customer requested meetings (onsite or via phone)
· Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
· Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
· Work with some of the leading technologists around the world
· Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.

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Qualificações
· 5+ years design/implementation/operations/consulting experience of distributed applications or equivalent experience
· 2+ years hands-on systems administration / networking / troubleshooting
· Previous customer facing experience as a technical lead
· Exceptional customer focus and bias for action
· Candidates must have excellent oral and written communication skills
· Bachelor’s degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
· Be mobile and travel to client locations as needed
Deep experience in one or more of the following areas:
· Software design or development
· Content Distribution / CDN
· Scripting / Automation
· Database Architecture
· IP Networking
· IT Security
· BigData / Hadoop
· Systems Administration (Linux and/or Windows)
· Operations Management
· Service Oriented Architecture
Qualificações preferidas
· 10+ years IT/Technical Industry experience
· Experience with AWS service offerings
· Experience working directly with Enterprise customers
· MBA or advanced degree
· Technical Program or Project Management experience
· Ability to manage multiple tasks and projects in a fast-moving environment
· Demonstrated ability to adapt to new technologies and learn quickly
· Presentation skills; high degree of comfort with both large and small audiences
· Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables
· High level of comfort communicating effectively across internal and external organizations
Working knowledge of development methodologies in one or more than of the following languages:
o .NET
o C++
o Java
o PHP
o Perl
o Python
o Ruby on Rails

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Amazon.com é uma empresa multinacional de comércio electrónico dos Estados Unidos com sede em Seattle, estado de Washington. Foi uma das primeiras companhias com alguma relevância a vender produtos na Internet. Amazon inclui, igualmente, a Alexa Internet, a9.com, e a Internet Movie Database (IMDb). A empresa estava prevista para iniciar as vendas no Brasil dia 1° de setembro de 2012 , mas não conseguiram firmar acordo com as editoras e o depósito onde ficaria os produtos, não estava pronto. A Amazon tinha data de estreia prevista em junho de 2013, mas a empresa conseguiu antecipar esse prazo e entrou no ar a meia-noite do dia 6 de dezembro de 2012.

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