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Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Passionate about diving into the world of big data and trends analyses? Interested in solving complex problems that are geared towards improving Facebook and it’s community’s experiences? Excited about learning how to scale and automate processes? Come join the Product Support team at Facebook! The Product Support team fuels ads product quality and engagement by representing the voice of the advertiser and the Sales team in our stability processes.
Our focus on data analysis allows us to work effectively with our engineering and product teams to build processes and techniques to enforce quality on all ads products at scale. We also partner closely with our sales teams to give advertisers the best experience possible. Successful candidates for this team have a bias toward action and enjoy finding patterns amid chaos, making quick decisions, and aren't afraid of being wrong.

Responsabilidades da Oportunidade

Investigate, triage and resolve issues with the ads products
Monitor and analyze advertiser reports for feedback and bug-related trends
Identify confusion from bugs, identify solutions and advise the Sales team/advertisers to accomplish the advertisers' desired outcome
Partner with Forensics, Product, Marketing, Engineering and training teams to drive up product quality and understanding of product usage
Communicate known issues to the Sales team and their customers
Lead analysts in complex investigations to improve user and advertiser experience on the platform
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
Lead data projects, define KPI's, spec data product requirements, work with engineering to ensure a successful implementation, analyze and provide actionable insights
Apply your expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand advertiser sentiment better
Develop and lead end-to-end project plans and ensure on-time delivery of critical Integrity initiatives
Coach and mentor junior members on the team to drive impactful results.


Fluency in English
BA/BS degree with 3+ years professional experience (quantitative disciplines such as math, statistics, computer science, information systems preferred)
Ability to source and skillfully manipulate both internal and external data sets
Excellent communication skills
Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
Strategic thinker with strong analytical and creative problem-solving skills
Demonstrated ability to develop and present business cases
Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
Strong analytical skills, with experience solving ambiguous problems using data and providing practical business insights
Strong understanding of statistical analysis or SQL or Excel skills
Good statistical and data analysis skills (e.g. significance testing, regression modelling, factor analysis, etc.) or experience in machine learning, predictive or descriptive analytics, preferred.

Missão da Organização

Sobre a Organização

Facebook é um site e serviço de rede social que foi lançada em 4 de fevereiro de 2004, operado e de propriedade privada da Facebook Inc. Em 4 de outubro de 2012 o Facebook atingiu a marca de 1 bilhão de usuários ativos. Em média 316.455 pessoas se cadastram, por dia, no Facebook, desde sua criação em 4 de fevereiro de 2004. O Brasil já é o segundo país em número de usuários no Facebook e é, de longe, aquele onde a rede social de Mark Zuckerberg se expande mais rapidamente.

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Número de Funcionários

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Faturamento Anual (em R$)

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Sede Global

Menlo Park, EUA


Serviços, Tech, Geeks & Nerds

Redes Sociais

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