Fanatee is a mobile gaming startup founded in 2013. Since then, our goal has been to enable people to play our games anytime, anywhere. We believe that quality is the key to success. Our creative processes are well planned and carefully detailed, and our talent lies in turning great ideas into great businesses: our games hit over 50M downloads worldwide.
Our dream allows us to do what we love the most: work with talented, passionate people and give them the opportunity to achieve goals as big as they can dream of.
If you want to share this ride with us and join a light, fun and focused environment that breathes innovation and game culture, apply now!
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• Respond to customer queries in a timely and accurate way.


• Identify customer needs and help customers use specific features.


• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).


• Keep track of technical issues and useful discussions with customers.


• Monitor customer complaints on social media and reach out to provide assistance.


• Share feature requests and effective workarounds with team members.


• Inform customers about new features and functionalities.


• Follow up with customers to ensure their technical issues are resolved.


• Gather customer feedback and share with our Product team.

• Bsc in Business, Marketing, Information Technology or other relevant fields.


• Native Dutch and fluent English. Working knowledge of Spanish, Portuguese, German, Italian or French will be considered a plus.


• Excellent communication and problem-solving skills.


• Customer service orientation.


• Multi-tasking abilities.


• Excellent organizational and analytical skills.


• Familiarity with our industry and social media is a plus.


• Experience using help desk software and remote support tools.


• Ideally, you have a love for mobile word and trivia games as well as a general understanding of the gaming industry.

Somos uma startup fundada em 2013 e, desde então, nos dedicamos para que as pessoas possam jogar Games a qualquer hora e em qualquer lugar. Somos perfeccionistas, guiados por dados e análise e nosso talento consiste em transformar ideias em business: não à toa temos títulos de sucesso em nossa história, incluindo os aplicativos Stop e CodyCross, que juntos contam com mais de 30 milhões de downloads feitos ao redor do mundo.

O mundo digital nos permitiu realizar nosso sonho: passar o dia todo em volta de pessoas talentosas, criando produtos que levam diversão e conteúdo à muitas pessoas ao redor do mundo!

Se identificou com a nossa cultura e objetivo? Então se candidate e venha fazer parte do time Fanatee!